Service and Support Analyst - (Immediate Requirement)

Job Description

The Service & Support Analyst is responsible for evaluating and responding to customer contract redlines related to service terms, SLAs, warranties, and support obligations.

This role partners closely with Contracts, Sales, and Service Operations to interpret risk, propose compliant alternatives, and craft clear, timely responses that protect the company while meeting customer requirements or requests.

The analyst maintains redline response repository and ensures alignment with policy, regulatory standards and ability to operationalize requests.

• Strong contract literacy
• Attention to detail
• Able to communicate complex service provisions in a customer-friendly, solution-oriented manner

Qualifications

• Bachelor’s degree required
• Minimum 2 years’ experience with commercial contracting or other service and support relevant experience
• A strong focus on detail and accuracy of work
• Ability to prioritize multiple tasks efficiently
• Excellent organizational, written, communication, and interpersonal skills
• Individual must be comfortable in a fast-paced environment; be a team player and results oriented
• Proficient in Excel, SAP, Salesforce and Power BI