Loading Support Services Analyst

Position Overview

The LSS Analyst position at Motiva provides 24-hour support to Motiva Outside Supply Point terminals, Fuels Sales & Marketing, and the Distribution business. The role involves data maintenance, contract performance analysis, and providing support to drivers with loading issues.

Responsibilities

• Commissioning/decommissioning of Outside Supply Point locations - setting up EDI, e.g. DTN and master data processes
• Provides first level support (24 x 7, 365 days a year) for Outside Supply Point terminals
• Maintains monitoring of various systems, such as TMS and TABS
• Maintains monitoring of communication of data coming in and going out to our Outside Supply Point terminals and TMS sites, ensuring timely transmission of data
• Supports various internal customers
• Identifies and analyzes issues/problems to determine the appropriate level of response or involvement needed from other support groups
• Prioritizes problems and responds to them according to the business urgency, requiring troubleshooting activities
• Provides advice, counsel, and guidance to users for all aspects of terminal operations, including business processes and system-related questions, requiring technical skills
• Supports various business areas: Fuels Sales & Marketing, Distribution, Terminal Automation Systems

Experience and Qualifications

• Required: Bachelor's Degree required
• Willing and able to work shift work (0600-1400, 1400-2200, 2200-0600)
• High level of organizational skills required
• Ability to manage cross-department teams without supervisory authority
• Ability to multi-task and manage varying priorities
• Desired: Degree in Marketing/Business/Finance/Information Technology preferred
• Prior experience with Loading Support Services