Support Analyst

Position Overview

The Support Analyst provides first-line IT support and troubleshooting to Wintrust employees across the enterprise. Providing best in class desktop support, remotely, over the phone, onsite or via email. Responsible for providing technical guidance to customers in response to service requests and accurately document technical issues to facilitate diagnostics and prompt solutions. Managing tickets in the support queue to ensure customers are kept up-to-date.

Qualifications

• Strong logical thinking and troubleshooting ability. Cause and effect reasoning is essential.
• Comfortable and effective communication via phone.
• Empathetic, friendly, and a genuine interest in technology.
• Experience with Delinea for Privileged Access Management, a plus.
• Experience with Dameware or LogMeIn Rescue, a plus.
• Strong adherence to policies and procedures.
• Prior experience working in a regulated environment, preferred.

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance

Compensation

The estimated salary range for this role is $50,000.00 - $55,000.00, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience.