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Jobs · Information Technology · Texas

Support Analyst

Sammons Industrial · Dallas, TX · 3 days ago
Information TechnologyFull-time

About the role

You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you.

Responsibilities

  • Deliver technical support for hardware, software, mobile devices, Microsoft 365, and Windows-based systems while resolving issues with professionalism and care.
  • Manage IT assets, assist with software deployments, computer refreshes, user account administration, and documentation within our ticketing system.
  • Troubleshoot hardware, software, networking, and identity access issues, identifying root causes and recommending improvements when needed.
  • Create clear documentation, maintain accurate case notes, stay current on evolving technologies, and participate in on-call support as needed.

Requirements

  • One or more years of experience supporting Windows 10/11 environments, Microsoft 365, Active Directory or Entra ID, and an IT ticketing system (Zendesk preferred).
  • Experience supporting laptops, desktops, printers, and mobile devices, along with a solid understanding of basic networking fundamentals.
  • Strong troubleshooting skills, excellent communication, and a genuine commitment to delivering exceptional customer service.
  • A bachelor's degree in Computer Science, Computer Engineering, or equivalent experience is preferred.
  • A Microsoft Certified Professional (MCP) certification is a plus.

Qualifications

Competitive Pay and Performance-Based Bonuses
Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
401(k) Training and Tuition Reimbursement
Work/Life Balance
Paid Holidays and Time Off
Health and Wellness Benefits
Tool Benefits, PPE/Uniforms, Safety Boot Program
Life and Short Term Disability paid for by company

Benefits

How You'll Make a Difference
You'll provide responsive, hands-on technical support that keeps our employees connected, productive, and confident in the tools they use every day. Your work will help create a dependable technology experience while supporting a culture built on teamwork, service, and continuous improvement.

Skills

  • Experience supporting Windows 10/11 environments, Microsoft 365, Active Directory or Entra ID, and an IT ticketing system (Zendesk preferred).
  • Experience supporting laptops, desktops, printers, and mobile devices, along with a solid understanding of basic networking fundamentals.
  • Strong troubleshooting skills, excellent communication, and a genuine commitment to delivering exceptional customer service.
  • A bachelor's degree in Computer Science, Computer Engineering, or equivalent experience is preferred.
  • A Microsoft Certified Professional (MCP) certification is a plus.

Pay

Salary

Schedule

Hybrid work environment (onsite M-Th and work from your home office on Friday)

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