Service Analyst

About the role

The Service Analyst is responsible for providing exceptional customer service through phone and email support, ensuring that all inquiries are resolved efficiently and effectively.

Responsibilities

• Handle incoming calls and emails from customers seeking assistance with products or services.
• Document customer interactions and escalate issues to appropriate departments as necessary.
• Provide timely and accurate responses to customer inquiries via various communication channels.
• Contribute to improving customer satisfaction by analyzing feedback and implementing solutions.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• At least 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Experience with CRM systems is a plus.
• Knowledge of data science and machine learning concepts is beneficial but not required.

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Effective communication

Benefits

• Competitive salary package
• Flexible working arrangements
• Professional development opportunities
• Health insurance benefits

Pay

$80,000 - $90,000 annually

Schedule

Hybrid schedule, combining remote work with occasional onsite visits at our San Francisco office.