Service Analyst

About the role

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable.

Responsibilities

• Perform and ensure all critical local business processes for Sales and Delivery teams (route reconciliation, daily cash deposits, inventory adjustments, accounts payable) are executed and meet daily, weekly, and monthly service levels
• Provide reception desk and administrative support, including answering phones and front door, inbound and outbound mail, ordering office supplies, etc.
• Coordinate and ensure that all local Service Analyst processes support and enable the centralized processes in St. Louis
• Maintain standards, controls, and compliance related to the business process
• Provide basic technical support and assistance with computer, phone, and iPad hardware and software for staff on-site
• Act as the single point of contact for escalations by internal and external customers
• Execute timely and accurate transactions; assist in the resolution of discrepancies and data maintenance
• Provide outstanding service to internal clients as well as external vendors

Requirements

• High school diploma or equivalent
• 1+ years accounting experience, preferred
• Customer issue resolution experience
• Ability to explain financial or report information
• Must be able to work various shifts based on business needs, as the department provides support to the operations
• Experience with MS Office Suite including advanced Excel skills, highly skilled in data analysis
• Understanding of query type software, preferred
• Knowledge of applicable systems, preferred (i.e., VIP RAS, SAP, Business Objects, Daily Sales)
• Strong analytical and problem-solving skills, excellent written and verbal communication skills, follow-up, and organizational skills
• Must be able to handle multiple projects and tasks simultaneously

Pay

$18.00–$21.00 per hour

Schedule

Monday–Friday, 28–32 hours per week