Service Support Analyst
O2 Technologies,Inc · Chapel Hill, NC · 1 mo ago
On-siteInformation TechnologyContract
Responsibilities
- Child Welfare Program Knowledge
- PATH NC Application Expertise
- Social Services Knowledge
- Phone-Based Customer Service
- Issue Triage & Resolution
- Root Cause Analysis
- Process Improvement Recommendations
- Change Request Coordination
- Budgeting & Approval Support
- Cross-Team Liaison (Business & Technical)
Skills
- Browser-Based Application Support
- Application Support (Non-Hardware)
- Help Desk
- Production Support Monitoring
- Staging/Test Environment Setup
- Patch Testing & Verification
- Issue Reproduction & Documentation
- Technical Troubleshooting
- Ticketing System Management
Qualifications
- Bachelor's Degree in Social Work
- Bachelor's Degree in Public Administration
- Bachelor's Degree in Business Administration
- Bachelor's Degree in Information Systems
- Bachelor's Degree in Computer Science
- Preferred: Master's in Social Work
- Preferred: Master's in Public Administration
- Preferred: MBA
- State Government / Public Sector Experience
- Child Welfare / Social Services Experience
- Public Health Agency (NCDHHS) Experience
- Application Support for Social Services Experience