Support Services Analyst

Job Responsibilities

• Provide advanced computer support activities and support projects to ensure client computers are functional and performing efficiently.
• This includes, but is not limited to, computer labs, equipment, classrooms, simulation rooms etc.
• This position primarily supports Sioux Falls locations with remote and in person support to other locations as needed.

Benefits

• Wide range of excellent benefits including medical, dental, and flexible benefits.
• Retirement plans, compensation packages, paid holidays, and vacation leave.
• Access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions.
• Relocation benefits are available per university’s guidelines.

Knowledge, Skills & Abilities

• Knowledge of: A wide variety of computer software, hardware, telephony and peripherals.
• University IT Security standards and incorporate that knowledge in the support process.
• Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced.
• In depth hardware and software troubleshooting.
• Installing operating systems and software.
• Industry standards such as ITIL (information technology infrastructure library), ITSM (information technology service management)

Skills & Ability

• Diagnose and resolve workstation, laptop and network problems.
• Operate a variety of software applications.
• Establish effective working relationships.
• Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors.
• Work both independently and as part of a team.
• Identify areas for professional growth and learn new skills.

Required License

• Valid driver’s license or ability to obtain one within 30 days of hire.