Service Aide

About the role

The Service Aide serves as a key first point of contact for patients, visitors, and volunteers. All visitors entering through the lobby are greeted professionally while delivering excellent customer service that meets organizational standards. The role includes service recovery, providing directions, and supporting a positive overall visitor experience through compassionate and respectful communication.

Responsibilities

• Provide customers of hospitals, POB, and ACC with accurate and efficient directions, meeting customer service standards.
• Coordinate information desk activities to ensure customer needs are addressed effectively and professionally.
• Maintain working knowledge of hospital operations, policies, procedures, and locations of services to provide accurate information and high‑quality service.
• Demonstrate proficiency in and commitment to CARES behavior standards, including compassionate and respectful communication.
• Adhere to HIPAA and patient privacy requirements at all times while maintaining respectful interactions.
• Interact with customers to understand their needs, explain information clearly, and demonstrate compassionate and respectful service.
• Communicate effectively and compassionately in person and via telephone with patients, visitors, physicians, staff, and external partners.
• Serve as a secondary point of contact for on‑site volunteers during assigned shifts, providing courteous, respectful support.
• Provide administrative support throughout the volunteer lifecycle, including data entry, volunteer hour tracking, file management, meal voucher distribution, and report generation.
• Welcome volunteers, provide basic guidance, and direct them to appropriate assignments or contacts using compassionate communication.
• Respond to routine volunteer questions and escalate concerns in a professional and respectful manner.
• Provide scheduled and as‑needed coverage for the gift shop, delivering excellent customer service and maintaining a welcoming environment.
• Assist customers and process sales in accordance with established procedures while demonstrating courteous and respectful service.
• Follow cash‑handling and point‑of‑sale guidelines and report discrepancies or issues promptly.

Qualifications

• High School Diploma or GED.
• Three or more months experience using multi‑line phone systems and computers.
• Strong verbal and written communication skills, with the ability to demonstrate compassionate and respectful communication with diverse populations.
• Proficiency with Microsoft Office applications.

Benefits

• Comprehensive benefits package for eligible employees, including medical, dental, vision, short‑term and long‑term disability, group term life insurance, and optional voluntary benefits.
• Presbyterian Employee Wellness rewards program offering gift cards and other incentives for participation in wellness activities such as challenges, webinars, and preventive screenings.

Pay

Pay range: $16.22 – $21.44 per hour (minimum offer $16.22, maximum offer $21.44).

Schedule

Part‑time position with varied days and hours.

Location: 1100 Central Ave SE, Albuquerque, NM 87106‑4930.