Service Aide

NYC Health + Hospitals/Sea View is a 304-bed long-term care facility with a 5-Star CMS Quality Rating located on an 88-acre landmark campus in Staten Island's lush Greenbelt, easily accessible from all points by car and bus. Sea View provides high-quality short-term rehabilitation and long-term skilled nursing services in a warm and comfortable setting. The facility is also well-known for its long-term care Traumatic Brain Injury unit, the first of its kind in New York State. From more than 600 nursing homes in New York, Sea View ranked #3 in Newsweek’s Best Nursing Homes in New York 2026. It also received high-performance ratings for Long-term Care and Short-term Rehabilitation from U.S. News & World Report’s Best Nursing Homes in America 2026.

At NYC Health + Hospitals, our mission is to deliver high-quality health services without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

• Collects soiled linens, resident personal items, and other washable articles from units and departments throughout the facility, including Grounds equipment materials, microfiber products, cubicle curtains, and beauty shop towels.
• Sorts, counts, weighs, folds, and prepares clean items for storage and distribution.
• Labels resident personal items and other articles as required to support accurate identification and return.
• Distributes clean laundry, linens, personal items, and other processed articles to all assigned units and departments.
• Maintains the appearance and serviceability of laundered articles through ironing, stain removal, and other appropriate finishing procedures.
• Mends torn or damaged articles when appropriate and reports items that require replacement.
• Uses weighing systems accurately and records weights as required.
• Operates, sanitizes, and performs routine care of washers, dryers, and related laundry equipment; promptly reports malfunctions or unsafe conditions.
• Adds and dispenses laundry chemicals in accordance with manufacturer instructions, departmental procedures, and established safety requirements.
• Performs routine cleaning and sanitation assignments within the Laundry Department and assigned work areas.
• Maintains logbooks, production records, equipment records, and other required departmental documentation accurately and timely.
• Monitors and maintains departmental supplies and product inventory and promptly reports replenishment needs.
• Answers telephone calls, documents service requests, and transfers linen-related calls to the Linen Department, as appropriate.
• Responds promptly and professionally to service concerns and seeks assistance or escalation when needed to support timely resolution.
• Reports all accidents, incidents, injuries, equipment concerns, and unsafe conditions promptly and in accordance with facility policy.
• Follows all applicable OSHA requirements, safety procedures, and safe work practices while performing assigned duties.
• Follows infection prevention and control requirements, including proper handling and separation of clean and soiled items, to maintain compliance and prevent cross-contamination.
• Attends and actively participates in required safety meetings, in-service programs, departmental meetings, and training sessions.
• Performs other related duties as assigned, consistent with the responsibilities of the position.

Requirements

• Ability to read and write English and to understand and carry out simple instructions.