Service Aide

About the role

Under direct supervision, performs work of ordinary difficulty and responsibility in the areas of food services, housekeeping and maintenance and grounds operations; performs related work.

Food Services Operations

• Sets-up assigned station with appropriate items before meal service; checks for cleanliness before starting preparation of food
• Assembles prepared food on trays for patients according to menu cards or special diet lists
• Delivers trays to patients and collects/returns soiled trays to the kitchen area
• Participates in daily menu conferences and food service operations of cafeteria or dining room area, including organizing the serving area and collecting dishes and resetting tables
• Assists in cooking operations and prepares patients' between-meal nourishment and cold foods (e.g., salads, sandwiches, desserts, etc.) according to oral and/or written instruction; reconstitutes hot foods in microwave ovens
• Serves foods at proper temperatures utilizing appropriate kitchen equipment
• Cleans kitchen and dining areas
• Washes, sanitizes and/or sterilizes dishes, working areas/surfaces, utensils and equipment
• Collects, transports and/or disposes of garbage and trash in designated containers; runs appropriate items through a dishwasher utilizing appropriate cleaning and sanitizing agent(s)
• Obtains stock from refrigerators and/or storerooms
• Loads and unloads stock, and dispatches and stores supplies
• Attends in-service education programs, as assigned
• Performs other related duties, as assigned or directed

Housekeeping Operations

• Cleans, maintains and/or sterilizes assigned areas of the health care setting by emptying wastebaskets, sweeping, dusting, vacuuming and washing/mopping floors, walls, ceilings, window sills, Venetian blinds, furniture and medical equipment with appropriate cleaning equipment, solutions and disinfectants
• Bags soiled linens
• Cleans mirrors and scours and disinfects toilets, sinks, tubs and showers using appropriate cleaning equipment, solutions and disinfectants
• Cleans unsterile trays and equipment
• Cleans and disinfects metal containers, sputum disposal room and equipment
• Distributes clean sputum cups, containers and paper bags for waste to patients
• Collects and disposes of cups and waste, handles and disposes of sputum specimen containers
• Fills ice compartment of oxygen equipment and obtains oxygen tanks when required
• Polishes metal
• Maintains floors by stripping, waxing and polishing utilizing appropriate cleaning equipment
• Collects, empties, transports and/or disposes of debris and garbage in designated containers
• Relines waste containers with appropriate liner(s) and transports infectious waste material to designated areas
• Assists in loading and unloading trucks and filling stock requisitions
• Transports household supplies and equipment and assists supervisor in such tasks as distributing cleaning supplies
• Moves furniture and equipment, and assists in the make-up and breakdown of beds (including their proper storage)
• Maintains control over tools and equipment
• Keeps mechanical equipment in proper running order
• May perform auxiliary services in health care setting laboratories, pharmacies and other special areas

Maintenance and Grounds Operations

• Maintains grounds, cuts lawns and shrubs and cleans walkways, including but not limited to shoveling snow, to provide for a physically safe environment for pedestrians and vehicles
• Assists with the removal of debris
• Assists in loading, unloading and storing supplies, equipment and/or tools at point of pick-up, delivery or distribution
• Fills and distributes/transports requisitioned records, materials, supplies and equipment including but not limited to food stock, cleaning supplies, medical supplies and ground maintenance equipment

Qualifications

• Ability to read and write English and to understand and carry out simple instructions
• Maintaining complete confidentiality with regard to all patient issues
• Ability to evaluate the accuracy, quality and cleanliness of work being performed
• Verbal and customer service communication skills
• Reading, writing, speaking, comprehending and following written and oral directions in English
• Following directions from a supervisor; interact effectively with co-workers; communicate effectively with co-workers and the public in English
• Universal safety precautions on lifting and disposing of garbage and other housekeeping equipment and/or items
• Safety precautions applicable to regulated and non-regulated waste
• Applying simple mathematical concepts
• Pathogen control and sanitation techniques
• Use, storage and safety of cleaning agents
• Recognizing the existence of cultural differences and utilizes appropriate resources available throughout the Hospital to respond to the needs of the pediatric, adolescent, adult and geriatric patient, family member and/or visitor
• Respecting the privacy and dignity of patients and their families