Service Aide

About the Role

NYC Health + Hospitals/North Central Bronx (NCB) is a member facility of the New York City Health + Hospitals system, one of eleven acute care facilities within the City of New York. A 215-bed community hospital, NCBH specializes in women's and children's services. It also provides Behavioral Health acute and ambulatory care. Its busy outpatient department has led the way in community-based care delivered in a compassionate and culturally-appropriate manner. Its Labor and Delivery service safely brings more than 800 babies into the world each year. NCBH is committed to providing safe, high-quality medical care for any and all in need. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position: Under direct supervision, performs work of ordinary difficulty and responsibility in the areas of food services, housekeeping and maintenance and grounds operations; performs related work.

Examples of Typical Tasks

In the Area of Food Services Operations Only

• Sets-up assigned station with appropriate items before meal service; checks for cleanliness before starting preparation of food.
• Assembles prepared food on trays for patients according to menu cards or special diet lists.
• Delivers trays to patients and collects/returns soiled trays to the kitchen area.
• Participates in daily menu conferences and food service operations of cafeteria or dining room area, including organizing the serving area and collecting dishes and resetting tables.
• Assists in cooking operations and prepares patients' between-meal nourishment and cold foods (e.g., salads, sandwiches, desserts, etc.) according to oral and/or written instruction; reconstitutes hot foods in microwave ovens.
• Serves foods at proper temperatures utilizing appropriate kitchen equipment.
• Cleans kitchen and dining areas.
• Washes, sanitizes and/or sterilizes dishes, working areas/surfaces, utensils and equipment.
• Collects, transports and/or disposes of garbage and trash in designated containers; runs appropriate items through a dishwasher utilizing appropriate cleaning and sanitizing agent(s).
• Obtains stock from refrigerators and/or storerooms.
• Loads and unloads stock, and dispatches and stores supplies.
• Attends in-service education programs, as assigned.
• Performs other related duties, as assigned or directed.

In the Area of Housekeeping Operations

• Cleans, maintains and/or sterilizes assigned areas of the health care setting by emptying wastebaskets, sweeping, dusting, vacuuming and washing/mopping floors, walls, ceilings, window sills, Venetian blinds, furniture and medical equipment with appropriate cleaning equipment, solutions and disinfectants.
• Bags soiled linens.
• Cleans mirrors and scours and disinfects toilets, sinks, tubs and showers using appropriate cleaning equipment, solutions and disinfectants.
• Cleans unsterile trays and equipment.
• Cleans and disinfects metal containers, sputum disposal room and equipment.
• Distributes clean sputum cups, containers and paper bags for waste to patients.
• Collects and disposes of cups and waste, handles and disposes of sputum specimen containers.
• Fills ice compartment of oxygen equipment and obtains oxygen tanks when required.
• Polishes metal.
• Maintains floors by stripping, waxing and polishing utilizing appropriate cleaning equipment.
• Collects, empties, transports and/or disposes of debris and garbage in designated containers.
• Relines waste containers with appropriate liner(s) and transports infectious waste material to designated areas.
• Assists in loading and unloading trucks and filling stock requisitions.
• Transports household supplies and equipment and assists supervisor in such tasks as distributing cleaning supplies.
• Moves furniture and equipment, and assists in the make-up and breakdown of beds (including their proper storage).
• Maintains control over tools and equipment.
• Keeps mechanical equipment in proper running order.
• May perform auxiliary services in health care setting laboratories, pharmacies and other special areas.

In the Area of Maintenance and Ground Operations

• Maintains grounds, cuts lawns and shrubs and cleans walkways, including but not limited to shoveling snow, to provide for a physically safe environment for pedestrians and vehicles.
• Assists with the removal of debris.
• Assists in loading, unloading and storing supplies, equipment and/or tools at point of pick-up, delivery or distribution.
• Fills and distributes/transports requisitioned records, materials, supplies and equipment including but not limited to food stock, cleaning supplies, medical supplies and ground maintenance equipment.

Minimum Qualifications

• Ability to read and write English and to understand and carry out simple instructions.