Service Advisor--Up to $9000 in bonus potential!

About the role

McMahon's Best-One Tire & Auto Care is a family owned company that has been in business in Fort Wayne, Indiana since 1969. We are committed to our customers, the services we provide, our local community and to our fantastic employees. We are looking for a Service Advisor to join our team.

Responsibilities

• Schedule appointments and help customers with their automotive needs
• Act as the liaison between the customer and the technician
• Ensure paperwork is prepared for technicians immediately
• Ensure all paperwork is properly filled out, updated, completed, and closed according to McMahon Tire and customer standards (mileage, hours, unit #, PO, etc.)
• Answer phones and greet and assist customers in a respectful and timely manner
• Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
• Compute sales prices, total purchases, and process payments
• Maintain knowledge of current promotions, policies regarding payment, exchanges and returns, and security practices
• Open and close cash registers, including counting money, balancing drawers, and making deposits
• Generate computer bills
• Clean shelves, counters, and tables
• May act as a fill-in at our other retail locations as needed
• Meet the requirements outlined in the company's employee handbook
• Perform other duties as needed

Requirements

• Must perform duties and responsibilities in a safe manner
• Ability to consistently follow store policies and procedures
• Ability to read and complete instructions
• Ability to work in a fast-paced customer service-oriented environment
• Team player: works well as a member of a group
• Detail oriented: capable of carrying out a given task with all details necessary to get the task done well
• 2-4 years related experience
• Valid driver's license; driving record must meet company's insurance requirements
• Ongoing training is required per company's standards
• Competent in MS Word, Excel, and Maddenco
• Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner

Physical demands / work environment

• Occasional lifting over 10 pounds
• Occasional squatting, bending, and twisting
• Standing for extended periods of time
• Temperatures range depending on the season

Benefits

• Full benefits package including 401k match
• Reimbursement for safety boots and glasses
• Exceptional bonus opportunities

Compensation: $20-30 hourly