Service Advisor- Subaru West Springfield $75k to $95k yearly

Job Summary

Bertera Subaru of West Springfield is seeking a Service Advisor to join our team. The position offers an annual salary range of $75,000 to $95,000, with an average hourly rate of $30.80 up to $35.50, based on hourly rate plus monthly commissions & bonuses. Minimum performance requirements apply.

Job Duties

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills and Qualifications

• Equipment Maintenance
• Lifting
• Problem Solving
• Reporting Research Results
• Quality Focus
• Productivity
• Estimating
• Product Knowledge
• Customer Service
• Safety Management