Subaru Service Advisor

Responsibilities

• Oversight of service orders and flow in the Drive Lane.
• Ensure prompt, courteous, and effective service delivery to customers.
• Take ownership of the customer's experience by assisting with additional assignments.
• Provide concierge support for all owner inquiries, both by phone and in person.
• Manage technicians' time to ensure consistent service to customers.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain high Customer Happiness scores.
• Diagnose vehicle problems, order necessary parts and tools.
• Administer warranty claims and train the service department.
• Enforce company policies and adhere to standards.
• Foster a positive customer experience and encourage compliance with laws and regulations.

Qualifications

• Experience as a Service Advisor in a dealership (Subaru preferred).
• Organized and friendly personality.
• Strong time management skills.
• Excellent communication skills with customers.
• Professional and well-groomed appearance.
• Consistent record of service and sales success.
• Positive track record of customer satisfaction.
• Team-oriented and self-motivated.
• Able to work independently with minimal supervision.
• Clean driving record and valid driver’s license.

Benefits

• Health, Dental, and Vision Insurance.
• Long-Term Insurance.
• Paid Training.
• Uniforms Provided.
• Continued Growth and Progression.