Service Advisor - Spanish Speaking

Responsibilities

• Oversight of service orders and flow of Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments.
• Provide concierge support for all owner inquiries.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assign tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain a good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Service Advisor Experience from a dealership CDK and X-Time knowledge a plus.
• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.
• Willing to submit to pre-employment background check and drug screen.

Pay

Competitive Pay Plan (Pay on Total Sales up to 11%).

Schedule

N/A

Benefits

• Medical, vision, and dental insurance.
• 401K.
• Paid time off.
• Employee discounts.
• Company holidays.
• Holiday parties.
• Team building.
• Growth opportunities.