Service Advisor (Shop & Field)

About the role

The Service Advisor (Shop & Field) will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process.

Responsibilities

• Manage the customer communication from initial call to invoice to deliver industry leading customer experience
• Provide customer support for incoming calls and effective follow up during and after machine repairs
• Schedule both service repairs and preventive maintenance for the customer
• Review work orders and their statuses to ensure alignment with current processes
• Communicate quotes to customers and make repair recommendations
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review
• Cookordination with Shop/Field Managers to meet customer deadlines for repairs
• Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed
• Invoice with customers and collect PO or payment
• Travel is required for training and/or to assist at other locations

Requirements

• Experienced in delivering positive customer service/interaction
• Strong computer experience
• Strong organizational and process management skills
• Exemplary written and verbal communication skills
• Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
• Technical aptitude

Qualifications

• Associates degree (A.A.) or equivalent, from two-year college or technical school
• Prior knowledge of the industry and/or warranty and its equipment
• Previous experience in a shop environment
• Bilingual (Spanish/English preferred)

Skills

• Customer service
• Computer skills
• Organizational skills
• Communication skills
• Technical aptitude

Benefits

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Health insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Pay

• Competitive pay to recognize your valuable contribution

Schedule

• Travel is required for training and/or to assist at other locations

Benefits

• 401(k) with matching
• Full insurance benefits
• Health insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Contact

• To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com

About Foley Industries

Foley Industries – Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central – proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley.

EEO Statement

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity).