Service Advisor - Power Generation

Position Overview

Interstate Energy Systems is seeking a Service Advisor with power generation experience to join their team in Surprise, AZ. This role serves as the primary liaison between customers, technicians, and internal teams, coordinating service work for diesel-powered generators and related equipment.

Key Responsibilities

• Serve as the main point of contact for customers requiring generator and power generation service, including preventative maintenance, diagnostics, and repairs
• Open, manage, and close repair orders; develop and present estimates and obtain customer approvals
• Schedule and coordinate work for field and shop technicians supporting diesel generators and related systems
• Communicate job status updates, timelines, and findings clearly and professionally to customers
• Collaborate closely with technicians, parts personnel, and service leadership to ensure efficient service execution
• Review technician findings and documentation to ensure accuracy prior to billing
• Support warranty, service agreement, and contract-related processes when applicable
• Maintain accurate service records and documentation in company systems
• Promote a high level of customer satisfaction through clear communication and follow-through

Required Qualifications

• Previous experience as a Service Advisor, Service Coordinator, or similar role in a diesel, engine, or power generation service environment
• Generator experience required, including familiarity with diesel-powered generators
• Strong working knowledge of diesel engines (highly preferred)
• Able to interpret technician findings and translate them into clear customer-facing explanations
• Strong organizational skills with the ability to manage multiple work orders and priorities
• Proficiency with service management or ERP systems (experience with diesel service software is a plus)
• Excellent communication and customer service skills

Preferred Experience

• Prior experience supporting power generation service operations
• Background working with diesel generators, engine-driven equipment, or industrial power systems
• Experience coordinating field service technicians
• Familiarity with preventative maintenance programs and service contracts

Benefits

• Competitive wages
• Tuition assistance for ongoing education and career growth
• Medical, dental, and vision coverage starting the first of the month following hire
• PTO accrual starting day one
• 6 paid holidays plus 2 floating holidays
• 401(k) with company match
• Company-paid short-term and long-term disability
• Company-paid life insurance
• Healthiest You virtual healthcare
• Pet insurance
• Employee discounts on products and services
• Employee Assistance Program (EAP) free 24/7 access
• Paid health and wellness screening

About the Role

This position requires a strong background in diesel engines and generator systems, as well as excellent customer service and communication skills. The ideal candidate will have experience managing service operations and maintaining accurate records.

Qualifications

• Previous experience as a Service Advisor, Service Coordinator, or similar role in a diesel, engine, or power generation service environment
• Generator experience required, including familiarity with diesel-powered generators
• Strong working knowledge of diesel engines (highly preferred)
• Able to interpret technician findings and translate them into clear customer-facing explanations
• Strong organizational skills with the ability to manage multiple work orders and priorities
• Proficiency with service management or ERP systems (experience with diesel service software is a plus)
• Excellent communication and customer service skills

Skills

• Strong communication and customer service skills
• Ability to interpret technician findings and translate them into clear customer-facing explanations
• Organizational skills
• Service management or ERP system proficiency (preferred)

Benefits

• Competitive wages
• Tuition assistance for ongoing education and career growth
• Medical, dental, and vision coverage starting the first of the month following hire
• PTO accrual starting day one
• 6 paid holidays plus 2 floating holidays
• 401(k) with company match
• Company-paid short-term and long-term disability
• Company-paid life insurance
• Healthiest You virtual healthcare
• Pet insurance
• Employee discounts on products and services
• Employee Assistance Program (EAP) free 24/7 access
• Paid health and wellness screening