Service Advisor - Mercedes Benz Palm Springs

About the role

indiGO Auto Group is seeking a full-time Service Advisor to join their state-of-the-art Mercedes-Benz dealership. This is an exciting opportunity to work in a fast-paced environment within a cohesive and supportive team.

Responsibilities

• Greet customers and carefully record their concerns to generate an accurate work order.
• Track the status of open repair orders during the day, keeping both the customers and dispatcher updated with approvals and delays.
• Obtain the necessary training to understand what is covered under warranty for each franchise.
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
• Ensure all customers are notified when ordered parts arrive and schedule an appointment to have the work done.
• Help the cashier close tickets and notify customers that their vehicles are ready for pickup.
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.

Requirements

• Minimum of 5 years’ experience in a service advisor role, preferred.
• Proven track record of CSI and sales history, preferably with a luxury dealership, preferred.
• Excellent verbal and math skills, with the ability to communicate both verbally and with written documentation.
• Self-motivated and diligent, with a positive attitude and dedicated attention to detail.
• Extremely organized, with a clear focus on delivering work of the highest quality.
• Willing to submit to a drug test and criminal background check.
• Ability to operate a motor vehicle.

Qualifications

• Must be able to operate a motor vehicle.

Skills

• Excellent communication skills.
• Strong organizational skills.
• Attention to detail.
• Customer service orientation.

Benefits

• Comprehensive insurance plans.
• 401(k) with match.
• Paid vacation days, sick days, and holidays.

Pay

The pay range for this role is $65,000-$250,000, with compensation provided through a combination of hourly pay and commissions/bonuses, which will vary based on productivity.