Service Advisor - Leith Ford

About the role

The Service Advisor role at Holman is a key position within the Service Department, responsible for maintaining customer satisfaction and managing the flow of service requests. This role also involves liaising with the parts department and communicating effectively with customers.

Responsibilities

• Meet and greet customers with courtesy and efficiency
• Prove an outstanding guest experience
• Determine the course of action to take and obtain customer authorization
• Write up service needs and give customer accurate estimates for dollar amount and completion time of work
• Communicate effectively with customers to achieve satisfactory repairs, sales of necessary repairs or maintenance to vehicles
• Knowledge of warranty and service/insurance policies
• Keep customers informed and advise them of the prognosis of their vehicle
• Call customers to set appointments and answer telephones at a timely manner
• Attend and complete required training and department meetings

Requirements

• High School Diploma and one year of related sales experience and/or training, or equivalent combination of education and experience
• Current valid driver’s license
• Good reading, writing, and math skills
• Excellent interpersonal skills and outstanding customer service
• Ability to work retail hours
• Computer proficient

Qualifications

Competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average monthly pay of $3,000-$10,000 with earning potential based on personal performance.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty