Service Adviser
Asa Auto Plaza · Austin, MN · 1 mo ago
On-siteOTHRFull-time
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
- Medical, vision and dental insurance
- 401K retirement savings plan with match
- Vacation time, holiday and sick leave
- Company paid continuing education and training
About Us
Asa Auto Plaza of Austin is a family owned Chevrolet, Buick and GMC Dealership. Business is Strong and we need to add members to our Winning Team!