Service Advisor - JLR Newport Beach

JLR Newport Beach is one of the fastest growing brands within the automotive industry, building a business based on integrity, exceptional guest experiences, and employee growth opportunities.

About the role

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Requirements

• At least 2 years experience as a Service Advisor in a dealership setting (required).
• Dealership Advisor and Sales experience (preferred).
• General knowledge of vehicle mechanical operations.
• Ability to read and comprehend instructions and information.
• Valid Driver’s License and good driving record.
• Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
• Authorized to work in the USA.

Benefits

• Competitive medical, dental, and vision coverage.
• HSA (Health Savings Account) option.
• 401k retirement plan.
• Paid time off (PTO).
• Lowest turnover in the industry, fostering a stable work environment.
• Award-winning training (Training Magazine Top 125, Brandon Hall Awards).
• Commitment to internal development and promotions.
• Peer-to-peer teamwork and recognition programs.
• Special benefits for purchasing or leasing a car.
• Personal Automotive Concierge Service.

Pay

Average annual salary ranges from $60,000 to $100,000 based on performance. Base pay starts at $19 per hour.