Service Advisor FT/ PT/ Seasonal

About the Role

As a Trek Service Technician/Advisor, your role is dynamic and centered around ensuring bikes are in top condition so their owners love riding them. You’ll troubleshoot repairs, service various types of bikes, and install accessories for new bikes. You’ll also be among the first to handle brand new models before they hit the sales floor. Building relationships with customers who trust you to keep their gear running flawlessly is a key part of this role. When the Service Manager is unavailable, you’ll step in as the face of the department, providing exceptional customer service.

Responsibilities

• Troubleshoot and perform on-the-spot repairs and service for all kinds of bikes.
• Install accessories selected by customers for their new bikes.
• Handle brand new bike models before they are displayed on the sales floor.
• Build and maintain relationships with customers, ensuring their gear runs flawlessly.
• Act as the face of the service department when the Service Manager is unavailable.
• Evaluate customer issues and recommend appropriate repairs.

Qualifications

• Self-motivation and a positive, team-focused mentality.
• Willingness to pitch in on any task.
• Fantastic hospitality skills, including a warm, approachable manner and great listening skills.
• Top-notch communication skills.
• Impressive attention to detail and a love for problem-solving.
• Eagerness to learn the ins and outs of servicing bicycles.
• Desire to continually learn proper service methods and new technologies.

Benefits

• Flexible and fun company culture.
• 401(k) with match and Employee Stock Ownership Plans (ESOP).
• Employee discounts on all products.
• Deep partner retail discounts.

Trek is an Equal Employment Opportunity (EEO) Employer, committed to a diverse and inclusive workplace.