Service Advisor - Friendship Chevy/GMC of Forest City

Friendship Automotive is an award‑winning, customer‑focused automotive group with locations in four states. The company has been voted Automotive News “Best Dealerships to Work For” for 14 years. The Service Advisor position is based at Friendship Chevrolet/GMC of Forest City.

Responsibilities

• Promptly greet customers to obtain contact and vehicle information.
• Clearly document vehicle issues and customer concerns.
• Determine and recommend necessary maintenance or repairs.
• Prepare an accurate estimate for the cost of services.
• Monitor the service process and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist the Service Manager as needed.

Qualifications

• Strong focus on providing the best customer service.
• Excellent written and verbal communication skills.
• Ability to work well in a process‑driven environment.
• Desire to work in a fast‑paced position.
• Attention to detail and strong organizational skills.
• Professional, well‑groomed personal appearance.

Compensation and Benefits

Compensation is driven by incentives and commission, with training compensation based on experience.

• Medical, dental, vision, life, and disability insurance.
• Paid time off and company holidays.
• 401(k) plan.
• Wellness and gym reimbursements.