Sales Advisor - Personal Lines

About the role

The Risk Advisor is responsible for new insurance account production and sales activities within assigned accounts. This individual conducts market research, develops a base of business, educates clients, promotes insurance services, and maintains a profitable book of insurance business for existing clients.

Responsibilities

• Contact current, past, and potential clients to solicit new and renewed business.
• Follow up on leads and respond promptly and efficiently to referrals.
• Listen attentively to the needs of the client and make recommendations accordingly.
• Create and maintain accurate and up-to-date client lists ensuring their needs are realized and providing relevant insurance information.
• Design custom insurance plans for clients and recommend appropriate coverage.
• Survey loss exposures, needs, and possible uninsurable or difficult to insure exposures for clients.
• Pre-qualify insurance prospects for insurability and quality of risk.
• Absorb clients' education concerning agency payment expectations and cancellation procedures.
• Collect premiums and past-due premiums from clients for purchases of new and upgraded coverage and obtain signatures on applications for clients as required.
• Ensure clients are provided with necessary documentation and information for record-keeping purposes.
• Create letters to clients offering coverage, share information, and advice regarding insurance matters.
• Prepare summaries of insurance, schedules, and proposals.
• Review audits of policies and verify their accuracy. Facilitate necessary corrections between the client and the carrier.
• Work with Customer Service Reps and/or Managers to review existing policy coverage, upgrade accounts, and remarket when possible.
• Collect information from clients to prepare schedules of insurance, summaries, and renewal proposals.
• Review appropriate policy change requests and other account activity.
• Document automated files as appropriate.
• Participate in insurance marketing events, seminars, trade shows, telemarketing events, and continuing education.
• Read and interpret technical manuals and insurance information from carriers, vendors, publishers, etc.
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
• Document coverage, exclusions, and other specific information on the automated file.
• Provide detail pertaining to non-standard coverage limitations and binding restrictions to minimize errors and commissions exposures.
• Leverage innovative technology, including proprietary AI solutions, throughout the sales process to enhance prospect engagement, drive informed decision-making, and deliver a best-in-class client experience.
• Perform other projects, duties, and tasks as assigned.

Requirements

• A high school diploma or equivalent required.
• A minimum of 2 years’ experience in the insurance industry with a focus on personal lines of coverage.
• Strong negotiator, avid problem solver, and works well with different personalities to ensure sales.
• Working knowledge of insurance markets, products, and usages is necessary, as well as insurance rating and underwriting procedures.
• Working knowledge of coverage options and industry operations.
• Outstanding interpersonal and communications skills are required to explain complex issues, receive and interpret information, and respond appropriately.
• Must be able to understand and interpret abstract and complex information.
• Proficient skills in Microsoft Office (primarily Excel, PowerPoint, and Word).
• Must be computer literate with the ability to learn new software applications.
• Able to prioritize and handle multiple tasks in a demanding work environment.
• Willingness to adhere to all principles of confidentiality.
• Able to work independently and as a team.
• Able to show initiative, good judgment, and resourcefulness.
• Able to advise clients concerning their insurance needs.
• Able to calculate and perform mathematical functions.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years’ experience in the insurance industry with a focus on personal lines of coverage.
• Strong negotiation and problem-solving skills.
• Knowledge of insurance markets, products, and usages.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Ability to prioritize and manage multiple tasks.
• Ability to advise clients on insurance needs.

Skills

• Insurance sales and account management.
• Market research and customer relationship management.
• Policy design and customization.
• Underwriting and risk assessment.
• Client education and communication.
• Microsoft Office proficiency (Excel, PowerPoint, Word).
• Proprietary AI solutions.

Benefits

Competitive pay.

A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays, and more.

Career advancement and development opportunities.

Paid training and continuing education to obtain/maintain your insurance license.