Personal Lines Advisor

About the role

This position's primary duty is personal lines sales. The ideal candidate will be motivated, extremely customer service oriented, and will represent the agency with the highest ethical standards. The candidate must be an exceedingly effective communicator, a team player, and able to thrive in a fast-paced environment that requires daily multitasking and prioritization. The individual should have a positive attitude, be a quick learner, desire compensation consistent with contribution, and be able to work independently.

Responsibilities

• Work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect.
• Accept direction and coaching from supervisors and managers in compliance with the Agency's policies and procedures.
• Establish new client relationships through prospecting, networking events, realtors, mortgage brokers, social media, friends, and family to grow sales and increase earnings.
• Build relationships with Spheres of Influence and clients to earn name-specific referrals for new business opportunities.
• Develop leads to quote and sell personal insurance policies (Auto, Life, Home, Renters, Condo, Umbrella, and additional personal lines) face-to-face and over the phone.
• Help protect new and existing customers by offering agency products to meet their insurance needs.
• Round out existing accounts within assigned book of business.
• Contribute to marketing campaigns that target new business sales.
• Survey prospect clients to determine insurance needs, provide quotes, and make sales appointments.
• Collect detailed risk and underwriting information, including loss history, and maintain an insurance expiration log.
• Work with underwriters to negotiate sales on behalf of clients.
• Develop and maintain professional relationships with carrier representatives.
• Prepare coverage comparisons and present and explain proposals to clients.
• Maintain up-to-date account information essential for documentation purposes.
• Check policies for accuracy and process transactions to generate billing invoices and prepare premium finance contracts.
• Respond to requests from clients and companies regarding insurance, claims, or administrative problems.
• Maintain an electronic activity system and documentation to follow up on outstanding items.
• Keep informed of industry developments.

This is not an exhaustive list of all duties and responsibilities. Other duties may be assigned based on Agency needs.

Requirements

• Florida 2-20 License required.
• High school diploma or 2 to 3 years of related experience and/or training; or equivalent combination of education and experience.
• Experience dealing with multiple insurance carriers.
• Knowledge of Applied "EPIC" Agency Management System (preferred).
• Proficient with Microsoft Outlook, Excel, and Word.
• Strong written and oral communication skills.
• Organizational and time management skills.

Skills

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Diversity: Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity: Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit; use hands to finger, handle, or feel; talk or hear; and taste or smell.
• Frequently required to stand and walk.
• Occasionally required to reach with hands and arms.
• Must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

This role is eligible for the following benefits:

• Annual Performance Bonus
• Stock Purchase
• Medical Plans
• Prescription Drugs
• Dental and Vision
• Family Assistance Program
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Pre-Tax Parking Plan
• 401(k)
• Life/AD&D Insurance
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Long Term Care and Short-term Disability Insurance
• Long-term Disability Insurance
• Business Travel Accident Insurance
• Identity Theft Protection
• Paid Time Off and Flexible Work Options
• Paid Holidays and Sabbatical
• Gift Matching
• Well-Being Stipend
• Personal and Professional Development

In addition to the robust benefits package, the final offer amounts will depend on factors such as the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.

Why Join Us

• We’ve built a reputation for putting our associates first, offering an ownership business model that allows you to claim part ownership.
• We work in teams, providing support systems and resources that enable each associate to focus on what they do best.
• As an independent company based in the Midwest, we’re big enough to write business worldwide and small enough to implement your ideas quickly.
• Recognized nationally as a leader in our industry, with accolades including:
  • 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
  • 2023 Inc. Magazine’s Best Workplaces
  • 2023 Denver Business Journal’s Best Places to Work
  • 2022-2023 Connecticut Top Work Places
  • 2021-2023 Inc. 5000’s List of Fastest Growing Companies
  • 2019-2022 Civic 50 Colorado Honoree (Most Community-Minded Companies)
  • 2022-2023 Kansas City Business Journal’s Best Places to Work
  • 2021-2023 Charlotte Business Journal’s Best Places to Work
  • 2021-2023 Los Angeles Business Journal’s Best Places to Work
  • 2021-2023 The Salt Lake City Tribune Top Work Places
  • 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
  • 2021-2022 Wichita Business Journal’s Best Places to Work (#1 in extra-large category)
  • 2021 Dallas Business Journal’s Best Places to Work
  • 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska