Service Advisor (Experienced)

About the role

The Cavender Auto Family is seeking an Experienced Service Advisor to join their team at Audi Dominion. This position offers competitive compensation, professional development opportunities, and a supportive work environment.

Responsibilities

• Greet all customers promptly and professionally
• Determine customer’s primary concern and review additional maintenance needs at time of write-up
• Offer a Multipoint inspection and a technician video to every customer
• Provide electronic estimates, with the customer and dealership’s best interest in mind
• Provide status updates on a regular basis
• Handle all customer complaints immediately and resolve to the customer’s satisfaction
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity
• Perform other duties as assigned

Requirements

• A Minimum 2 years of Service Advisor Experience
• A CSI focused mindset
• A proven track record of GP, ELR & Hours per RO
• A clear understanding of providing a highline guest experience
• A High School Diploma/GED
• Must be energetic, enthusiastic and team oriented
• Must be skilled at listening, problem solving and communication

Qualifications

A valid driver’s license is required.

Skills

None specifically listed, but strong interpersonal skills and attention to detail are essential.

Benefits

Medical, Dental and Vision Insurance, and pet insurance

Paid Time off

Paid Maternity and Paternity leave (Parental Leave)

Company Paid $10,000 life insurance policy

Employee discounts on Vehicles, Service and Parts

Ongoing Professional growth and development training

Pay

Competitive compensation package

Schedule

4-day work week