Experienced Service Advisor

Job Description

Crain Hyundai of Bentonville is seeking a highly motivated and experienced Service Advisor to join our team. The ideal candidate will have a strong background in automotive service advising, excellent customer service skills, and the ability to effectively communicate with both customers and technicians.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customers’ concerns and accurately document vehicle issues.
• Provide clear explanations of recommended services and repairs.
• Prepare and present repair estimates and obtain customer approval.
• Cook up and present repair estimates and obtain customer approval.
• Cook up and present repair estimates and obtain customer approval.
• Coordinate with service technicians to ensure timely and quality repairs.
• Keep customers informed about the status of their vehicles throughout the service process.
• Maintain accurate records of customer interactions and service orders.
• Promote additional services and maintenance to enhance customer satisfaction and dealership revenue.
• Handle customer complaints professionally and work towards effective resolutions.

Qualifications

• Proven experience as a Service Advisor in an automotive dealership or service center.
• Strong knowledge of automotive service processes and terminology.
• Excellent communication and interpersonal skills.
• Able to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient with dealership management software and basic computer applications.
• A customer-focused attitude with a commitment to delivering exceptional service.