Experienced Service Advisor

About the Role

Edmonds, WA Toyota service advisor position requiring 2+ years of experience. Veterans encouraged to apply. Swickard Auto Group is a hospitality company that happens to sell and service cars, believing the best guest experiences start with the best employee experiences. Swickard Toyota in Edmonds serves a loyal, family‑oriented Snohomish County community where Toyota's ownership retention rates are among the highest in the industry. Guests here return for every service visit, refer their neighbors, and stay with the advisors who treated them right the first time. The experienced advisor who builds genuine relationships in this market earns a book of returning guests that makes $120,000+ a realistic outcome rather than an exception. Swickard is one of the fastest‑growing dealer groups in the country — ranked Top 5 in North America for reputation in the automotive industry. Our HEART values — Honor, Engage, Anticipate, Respond, Thank — describe exactly what an experienced Service Advisor does at their best in every guest interaction.

Responsibilities

• Manage a full repair order load from write‑up through vehicle return — setting accurate expectations on timeline, cost, and scope and following through on every commitment.
• Communicate multi‑point inspection findings to guests clearly and honestly — presenting additional service recommendations that protect their vehicle without pressure or oversell.
• Coordinate with technicians and parts throughout the repair process to keep workflow moving and guests informed of any changes in scope or timing.
• Build and maintain a returning guest book through consistent follow‑up, proactive scheduling reminders, and the kind of service experience that makes guests ask for you specifically.
• Handle guest concerns and escalations with composure and a solution‑first approach — resolving issues before they become complaints.
• Maintain accurate repair order documentation and DMS records throughout every transaction.

Requirements

• 2+ years of service advisor experience at a franchised dealership (required).
• Toyota or Japanese brand experience strongly preferred; familiarity with Toyota’s service culture, ToyotaCare programs, and the brand’s high‑retention ownership base is a meaningful advantage.
• Demonstrable CSI record — guests who return to you specifically and a track record of clean, honest repair order communication.
• Strong RO management skills — able to carry a full advisor load accurately and efficiently without dropping commitments.
• Prior DMS experience preferred — familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent.
• Valid driver’s license with a clean driving record.

Benefits

• Paid Toyota manufacturer and product training.
• Medical, dental, and vision insurance.
• Life insurance and supplemental coverage options.
• Paid time off and paid holidays.
• Clear career path — strong advisors grow into service drive manager and service management roles at Swickard.
• Employee vehicle purchase and service discounts.

Pay

OTE of $50,000 - $120,000+ per year.