Service Advisor | Commission Based - Tonkin Hillsboro Chevrolet

About the Role

Tonkin Hillsboro Chevrolet is seeking an experienced and motivated Service Advisor to serve as the primary point of contact between customers and the service department. The role involves helping customers understand service recommendations, coordinating repairs, and ensuring a seamless service experience from check‑in to vehicle delivery.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle issues.
• Recommend maintenance and repair services based on customer needs and manufacturer guidelines.
• Prepare estimates and explain repair recommendations clearly.
• Coordinate with technicians to ensure timely and accurate repairs.
• Keep customers informed throughout the repair process.
• Review completed work and invoices with customers.
• Maintain strong customer satisfaction scores and retention.
• Follow dealership processes and manufacturer standards.
• Assist in achieving department sales and service goals.

Benefits and Compensation

Expected earnings: $5,000 – $8,000+ per month (commission‑based compensation).

• Employer‑subsidized medical and dental insurance with comprehensive coverage options.
• Company‑paid life insurance, employee assistance plan, and text‑based telehealth.
• Voluntary benefit options including short‑ and long‑term disability, critical illness, accident, pet insurance, and additional life insurance for you and your family.
• 401(k) with company match.
• Generous paid time off that begins accruing from day 1.
• Exclusive employee pricing on parts, service, and vehicles for you and your family.
• Paid training and ongoing professional development.
• Supportive management team and positive work environment.
• Career advancement opportunities within the Tonkin Automotive Group.
• State‑of‑the‑art service facility and manufacturer support.
• Stable, reputable organization with long‑term growth opportunities.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast‑paced environment.
• Basic computer proficiency.
• Strong organizational and follow‑up skills.
• Ability to build trust and rapport with customers.
• Professional appearance and positive attitude.
• Must be 18 years or older with a valid driver’s license and clean driving record.
• Ability to pass a criminal background check and pre‑employment drug screen.