Service Advisor - Commercial Truck Dealership !

About the role

Be the Trusted Connection Between Our Customers and Our Technicians. At RWC Group, our Service Advisors are more than schedulers—they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in a fast-paced environment, and enjoy building relationships, this is an opportunity to make a real impact every day.

Responsibilities

• Welcome customers and provide an exceptional service experience from check-in to vehicle delivery.
• Listen to customer concerns and accurately document repair needs.
• Cook up repair orders and communicate with technicians to keep work moving efficiently.
• Provide repair recommendations, estimates, and timely status updates.
• Help maximize shop productivity by effectively managing repair flow and technician schedules.
• Cook up parts and warranty requirements to ensure timely repairs.
• Resolve customer concerns with professionalism and a customer-first mindset.
• Build lasting customer relationships that encourage repeat business and referrals.

Requirements

• Outstanding customer service and communication skills.
• Enjoys building relationships and solving problems.
• Can successfully multitask in a fast-paced environment.
• Organized, detail-oriented, and able to prioritize competing demands.
• Previous experience as a Service Advisor, in customer service, or within the automotive, diesel, or commercial truck industry (preferred).
• Bright attitude, professionalism, and a commitment to teamwork.
• A basic understanding of vehicle maintenance and repair processes—or a strong desire to learn.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Knowledge of basic vehicle maintenance and repair processes.

Skills

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Strong organizational and time management skills.
• Customer service orientation.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Ongoing training and career development.
• Opportunity to work with one of the premier International® Truck dealerships in the West.

Pay

• Competitive compensation with performance opportunities.

Schedule

• Full Time.

Company Information

RWC Group is a family-owned commercial Truck and Bus dealership with 20+ locations throughout the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts distribution, long-term leasing, and short-term rentals. Our commitment to quality, customer service, and employee development makes us a leader in the commercial Truck and Bus industry.

Equal Opportunity Employer

RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.