Truck Service Advisor
About the role
Walk In Interviews Welcome: Truck Services Building : 713 US-12 Hudson, WI 54016. We are hiring in our Hudson, WI location. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
In this role, you can expect to work in a fun, trusting environment focused on providing great service where customer expectations are exceeded. You will need extensive knowledge of the products and services, strong suggestive selling skills, ability to influence professionally with high integrity, write/detail/process work orders and OTC transactions, prepare ETA work orders, secure purchase orders, prepare and communicate quotes, source parts from outside vendors and coordinate delivery, prepare end‑of‑shift drop and shift reports, understand various payment types, and maintain safety for customers and team members.
Typical physical demands include regular talking and hearing; occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, and repetitive leg use; occasional lifting up to 50 lbs or moving heavy objects. Required vision abilities: close, distance, color, peripheral, depth perception, and focus adjustment (with or without reasonable accommodation).
Work environment may expose you to outdoor elements in all seasons, occasional fumes and particles, moving mechanical parts and vibration, loud noise levels, and dirt, dust, grime, grease, oil, gas, and high‑concentrated cleaning solutions.
Responsibilities
- Write work orders
- Perform suggestive selling
- Handle over‑the‑counter (OTC) transactions
- Properly write up an ETA Work Order
- Secure Purchase Orders
- Prepare and communicate quotes to customers
- Source parts from outside vendors and coordinate delivery
- Prepare end‑of‑shift drop and shift report
- Understand various payment types
- Maintain the safety of customers and team members
Requirements
- Dedicated individual who works well with others and is excited to be part of the team
- High School Diploma or GED
- Good verbal and written communication skills
- Previous cashier and customer service experience; experience in a repair or parts shop preferred
- Strong suggestive selling skills
- Basic computer skills
- Ability to work flexible hours including nights, weekends, and some holidays in interior and exterior conditions
- A valid driver's license