Service Advisor/ Build Specialist - Off Road Place

Key Responsibilities

• You will be responsible for providing estimates/quotes to clients promptly
• Daily check internal customer support platforms to respond to customer inquiries and questions
• Be available to answer phone calls, text, and emails through your phone using a 3rd party app
• Maintaining a working knowledge of build specs for current generation vehicles and two generations prior
• Assisting in curating the product catalog for the off-road shop
• Provide exceptional customer service
• Maintain and exude brand image and culture at all times
• Manage shop calendar to assist timely workflow of our technicians
• Aid in maintaining Brand/Vendor Relations

Qualifications

• Minimum 2 years previous experience as a Service Advisor, Build Specialist or dedicated Off-Road Advisor
• Knowledge of product offerings for varied makes and models (primarily Toyota/Lexus 4x4 vehicles)
• Strong customer service background
• Thorough time management skills

Preferred Experience

• Has either built their own rig or assisted in building rigs
• Able to work autonomously with little to no input
• Primarily Toyota and Lexus vehicle knowledge (4Runner, Tundra, Tacoma, Sequoia, FJC, Land Cruiser (80/100/200 series).

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or listen.
• The employee frequently is required to stand, walk, and sit for extended periods of time.

What We Offer

• Full-time employees are offered Medical, Vision & Dental after 2 months of employment
• 401K offered 6 months after employment
• PTO and certain holidays off