Service Advisor/Consultant

Responsibilities

• Greet customers promptly and courteously and listen carefully to their vehicle service needs.
• Review and explain repair and maintenance options, providing accurate cost estimates and timelines.
• Schedule service appointments and maintain effective communication with customers throughout the repair process.
• Cookordinate with service technicians to ensure accurate diagnosis and completion of vehicle repairs.
• Manage service orders, process payments, and maintain detailed records of customer interactions and service history.
• Provide follow-up communication to ensure customer satisfaction and address any concerns.
• Stay informed about automotive products, services, and procedures to provide knowledgeable advice to customers.

Requirements

• Proven experience as a Service Advisor or related customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to understand vehicle service and repair terminology.
• Organizational skills to manage multiple service orders efficiently.
• Proficiency with computer systems and scheduling software.
• Valid driver’s license and reliable transportation.
• High school diploma or equivalent; additional technical training is a plus.

About the Company

Merit Chevrolet Co. is a trusted automotive dealership located in Saint Paul, MN, committed to delivering high-quality vehicles and exceptional service to our customers. We pride ourselves on fostering a welcoming and professional environment where employees are valued and customers are treated like family. Join our team and be part of a company dedicated to excellence, innovation, and community engagement.