Service Consultant (Service Advisor)

Responsibilities

• Greet customers and assist them with their service needs, such as scheduling appointments and providing cost estimates
• Promote and sell services and products offered by the service department
• Communicate with technicians and service advisors to provide updates on customer vehicles
• Maintain excellent customer satisfaction by addressing any concerns and resolving issues in a timely manner
• Build and maintain relationships with customers to encourage repeat business and generate referrals
• Maintain accurate and organized records of customer interactions and sales transactions

Requirements

• High school diploma or equivalent; some college education preferred
• Previous sales experience, preferably in the automotive industry
• Strong communication, negotiation, and interpersonal skills
• Customer-oriented mindset with a focus on providing exceptional service
• Able to multitask, prioritize, and manage time effectively
• Proficient in computer skills and willing to learn new systems
• Knowledge of automotive terminology and willingness to continually expand knowledge in the field
• Valid driver's license with a clean driving record
• Able to pass a background check and drug screening
• Physically able to lift up to 50 pounds and stand or walk for extended periods of time

Benefits

Competitive base salary plus commission
Flexible schedule
Health, vision, and dental insurance
Paid time off and holidays
Retirement savings plan
Employee discounts on products and services