Service Consultant/Advisor

Summary

Mills Auto Group is hiring for a Service Advisor. If you are looking for a new challenge in a clean and safe environment, this could be the opportunity for you!

We Offer

- Health, Dental, Medical Insurance - 401K Plan - Paid Time Off

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is required
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Availability on Saturdays

About the Dealership

Mills Auto Group is a family-owned and operated dealership that has grown from one store to thirty in the past thirteen years. Our team is dedicated and motivated, and we promote from within often. We recognize employee achievements through quarterly and yearly appreciation events, and we support our employees' college education through the Degrees at Work program. We also encourage involvement in our community, such as supporting the Boys and Girls Club, Wounded Warriors, and other local initiatives.