Service Advisor at Capitol Subaru
About the role
Capitol Subaru, a proud member of the DGDG family, is looking for talented sales professionals to join their team. If you are looking for an exciting career with one of the top workplaces in the Bay Area, apply today! DGDG’s vision for success is driven by our unique culture and cutting‑edge technology. To make our vision real, we look for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top‑notch training to ensure your success. As a Service Advisor, you will create a world‑class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.
The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award‑winning culture, combined with our cutting‑edge technology, provide guests with a one‑of‑a‑kind, “best‑in‑class" dealership experience. DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. “Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!
Responsibilities
- Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
- Meet guests’ needs throughout the entire service process
- Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
- Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
- Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus