Service Administrator- Youth Residential Services...

About the role

AWARE is looking for a Service Administrator to join our compassionate and fully engaged team. We provide high-quality care to adults, children, and families, helping them become active and vital members of their community while focusing on personal growth. Our culture of care values unconditional support, and we are committed to a supportive, inclusive work environment where all team members feel valued and respected.

Responsibilities

• Provides overall administrative supervision and service leadership to all assigned programs, projects, and/or staff.
• Ensures assigned staff caseload and billing benchmarks are met consistently.
• Oversees case assignments to ensure staff work at full capacity.
• Assists in navigating the referral process, including internal referrals, and monitors supportive fiscal documentation (EHR entries).
• Trains staff on the billing process, including entries in AWARE's Electronic Health System.
• Ensures assigned programs comply with licensing, Medicaid standards, and AWARE, Inc. Quality Standards.
• Assists in developing and reviewing written policies and procedures for assigned treatment programs.
• Compiles and reports outcome data to demonstrate program effectiveness.
• Acts as a community liaison, communicating professionally with schools, outside agencies, and parents.
• Conducts timely and efficient file reviews, directing corrections or addendums as needed.
• Networks with other community agencies to provide services.
• Completes human resource-related activities, including employee appraisals, discipline procedures, hiring, firing, and training new employees.
• Oversees and approves purchase orders, IT needs, petty cash, and other office-related administrative tasks.
• Provides day-to-day supervision to Administrative Assistants/Coordinators as assigned.
• Responds to programmatic crisis needs as required.
• Reviews program-related forms and documents, such as "prior authorization" and "consent to stay."
• Ensures clinical supervision is provided according to administrative rules and corporate policy.
• Oversees the training needs of program staff.
• Manages a caseload as needed and travels within the assigned geographical area to provide services.
• Demonstrates consistent willingness and ability to meet fiscal goals (billing, caseload maintenance, weekly targets).
• Records notes, billing units, assessments, referrals, and other data via AWARE's Electronic Healthcare Record System.

Requirements

• MS/MA Degree in Business or Human Services-related field; or BA/BS degree in Business or Human Services-related field.
• Three (3) years of well-documented direct employment experience, including staff supervision.
• Thorough administrative understanding of social service, treatment-related, and mental health programs.
• Strong oral, written, and interpersonal skills, with the ability to set and meet goals, think critically, and problem-solve.
• Ability to interpret and adapt guidelines to specific situations and work independently or as part of a team.

Pay

Service Administrators earn $72,080.00 per year.

Benefits

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off