Service Administrator- Youth Residential Services (Statewide, MT)

About the role

AWARE is looking for a Service Administrator to join our compassionate and fully engaged team. We provide high-quality care to adults, children, and families, helping them become active and vital members of their community while focusing on personal growth. Our culture of care values unconditional support, and we are committed to a supportive, inclusive work environment where all team members feel valued and respected.

Responsibilities

• Provide overall administrative supervision and service leadership to assigned programs, projects, and staff.
• Ensure assigned staff caseload and billing benchmarks are consistently met.
• Oversee case assignments to ensure staff work at full capacity.
• Assist in navigating the referral process, including internal referrals, and monitor supportive fiscal documentation (EHR entries).
• Train staff on the billing process, including entries in AWARE’s Electronic Health System.
• Ensure assigned programs comply with licensing, Medicaid standards, and AWARE, Inc. Quality Standards.
• Assist in developing and reviewing written policies and procedures for assigned treatment programs.
• Compile and report outcome data to demonstrate program effectiveness.
• Act as a community liaison by communicating professionally with schools, outside agencies, and parents.
• Conduct timely and efficient file reviews, directing corrections or addendums as needed.
• Network with other community agencies to provide services.
• Complete human resource-related activities, including employee appraisals, discipline procedures, hiring, firing, and training new employees.
• Oversee, review, and approve purchase orders, IT needs, petty cash, and other office-related administrative tasks.
• Provide day-to-day supervision to Administrative Assistants/Coordinators as assigned.
• Respond to programmatic crisis needs as required.
• Review program-related forms and documents, such as “prior authorization” and “consent to stay.”
• Ensure clinical supervision is provided according to administrative rules and corporate policy.
• Oversee the training needs of program staff.
• Manage a caseload as needed and travel within the assigned geographical area to provide services.
• Demonstrate consistent willingness and ability to meet fiscal goals (billing, caseload maintenance, weekly targets).
• Record notes, billing units, assessments, referrals, and other data entry assignments via AWARE’s Electronic Healthcare Record System.

Requirements

• MS/MA Degree in Business or Human Services-related field; or BA/BS degree in Business or Human Services-related field.
• Three (3) years of well-documented direct employment experience, including staff supervision.
• Thorough administrative understanding of social service, treatment-related, and mental health programs.
• Strong oral, written, and interpersonal skills, with the ability to set and meet goals, think critically, and problem-solve.
• Ability to interpret and adapt guidelines to specific situations and work independently or as part of a team.

Pay

$72,080.00 per year.

Benefits

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off