Service Administrator-Los Angeles, CA

Reports to: Service Director

Location: DMG MORI Technical Center

Classification: Non‑Exempt

Travel: 5%

Employment is conditioned on DMG MORI’s ability to obtain and maintain any necessary export licensing.

Pay

Salary Range: $65,000 (will depend on skill level and experience)

Schedule

Monday through Friday, core business hours

Responsibilities

• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes
• Communicate directly with the customer on service calls
• Help manage service work orders
• Weekly processing of installation reports
• Process warranty parts orders to support field service requirements
• Responsible for ordering parts domestically and internationally
• Manage shipping arrangements for service tooling and return of defective parts from customers
• Assist in machine logistics; invoicing and vendor orders when needed
• Other duties as assigned

Requirements

• Bachelor’s Degree preferred
• 2+ years related experience
• Experience ordering parts preferred
• Proficient with Microsoft Word, Excel, and PowerPoint
• Experience working in a field service office environment
• Exceptional organization skills and flexibility in a fast‑paced setting
• Experience with SAP, Baan, or similar ERP systems

Work Environment

General office environment will be experienced. There will be periodic exposure to manufacturing environments which may present hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands

• Frequent: Sitting at a desk, utilizing computers and phones, standing and walking.
• Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements.
• Occasional: Business travel; bending, squatting, stooping, reaching, pushing, pulling, and lifting.