Service Administrator

Key Responsibilities

• Raise job cards and input technician time bookings and job details
• Collate and check documentation within agreed timescales
• Finalise parts used and hours charged, and close completed jobs
• Review and process service invoices, credits, and warranty claims
• Generate reports and maintain accurate records
• Communicate effectively with internal teams and customers
• Operate within company procedures and support continuous improvement

Requirements

• Proven administration experience in a service or workshop environment
• Strong customer service skills and a professional approach
• Proficient in Microsoft Excel and Word (intermediate level)
• Able to manage and prioritize tasks efficiently under pressure
• Excellent attention to detail and time management
• Flexible and results-driven with a positive attitude
• GCSEs (or equivalent) in Maths and English desirable

Qualifications

Willingness to travel within the UK and work overtime when required

Benefits

• 25 days holiday plus Bank Holidays
• Enhanced Pension Scheme and DIS Benefit
• Employee Assistance Programme
• Health Shield Medical Cash Plan
• GP Anytime
• Training and Development
• Cycle to Work Scheme
• Care Concierge
• Occupational Health Support and Health Surveillance
• My Benefits Platform
• Independent Free Mortgage Advice