Service Administrator

Essential Job Duties

• Answers incoming phone calls and directs calls to the appropriate party.
• Handles general customer inquiries, including invoices and billing questions, and general product information.
• Collections on past due invoices.
• Inputs billing data.
• Generates and completes quality work orders.
• Completes inter-division billing (installation, intra-shop transfers & warranty).
• Inputs, tracks, and verifies commissions using Quarterly Commission Report.
• Utilizes and prints the Open Order Report on a weekly basis.
• Schedules technicians from the Open Order Report.
• Reviews and processes Accounts Payable invoices.
• Utilizes the Metrix Software to open, process, and complete orders.
• Types correspondence for the Area Sales Manager(s).
• Orders all publications, literature, and office supplies; maintains the filling of literature.
• Manages parts inventory, including maintaining the order log, pricing/ordering parts, working with various vendors.
• Maintains the quotation log for the Customer Support Center.
• Maintains current driver qualification files for Department of Transportation (DOT) requirements.
• Other duties as assigned.

Required Qualifications

• This position requires a high school diploma or equivalent.
• Must have one year of directly related work experience.

Knowledge, Skills and Abilities

• Proficient in Microsoft Office products - specifically Excel, Word and Outlook.
• Critical thinker with exceptional attention to detail.
• Excellent problem-solving skills.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to develop and maintain business relationships.

Work Environment

• General office conditions. Exposed to moderate noise levels.

Physical Abilities

• Required to use close vision and be able to focus.
• Frequently required to talk and hear; regularly required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.

Employment Practices

• Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets.
• Disclosure regarding Background Investigation
• Notification of Pre-Employment Drug Screening