Service Administrator

About the role

HCI Systems, Inc. is a fast-growing full-service fire and life safety company providing an array of solutions for a multitude of facilities that include fire alarm, fire suppression, fire sprinkler, electronic security, access control, video management, audio/visual, surveillance, nurse call, and more. We are looking for a dynamic, self-starting individual to join our Service administration team.

Responsibilities

• Ability to manage 3 phone lines to facilitate client expectations with prescheduled appointments and/or generate emergency service call work orders
• Strategically plan repair appointments with clients and building personnel
• Proactively analyze and evaluate processes for improved efficiency
• Collaborate with internal staff to improve work and problem-solving efforts
• Aid in identifying client needs and perform a high volume of administrative duties
• Must provide strong and clear oral and written communication, and be able to respond to routine inquiries in a timely manner
• Knowledge of principles and processes for providing prompt client support, which includes interpretation and execution of clients’ contractual and non-contractual expectations and deadlines, meeting quality standards for services, and ability to evaluate client satisfaction and strong follow-up skills
• Working knowledge of Microsoft software including Word, Excel, and Outlook are preferred

Qualifications

• Associates degree or equivalent work experience preferred
• Scheduling and/or dispatching experience preferred
• Ability to participate productively in a diverse team environment, including personnel in the following departments: Sales, Operations, Warehouse, and Field Technicians
• Familiarity with service and/or construction environment is desired
• Highly motivated and success driven with strong interpersonal and communication skills
• Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
• High degree of self-discipline and organization
• Typing speed 45+ WPM

Benefits

• Medical, dental, vision
• Paid time off
• Paid sick leave
• Paid holidays
• Access to low-cost life insurance
• 401k retirement plan with company match

Pay

USD $21.00 - USD $23.00 /Hr.