Service Administrator

About the Company

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property worldwide. Headquartered in Mobile, Alabama, Hiller operates globally and domestically with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment.

Responsibilities

• Receive overflow service calls to provide a better customer experience.
• Provide backup to service coordinators for scheduling services.
• Review all completed jobs and verify inventory of service techs and cost materials during the job closure process.
• Efficiently manage and complete service tasks, collaborating closely with service coordinators to ensure smooth operations.
• Maintain and process inspection documentation as required during job completion.
• Assist the Service Manager in tracking and addressing jobs reopened due to missing information.
• Aid Service Coordinators in processing POs and ordering materials as needed.
• Communicate to sales teams when a quote is needed, identified during a service call.
• Serve as the point of contact for all 3rd party portals (e.g., IROL).
• Ensure work order extensions are requested in customer portals as required.
• Assist with customer setup needs as needed.
• Send proforma invoices to customers requiring them to issue a purchase order.
• Identify customers where additional service lines can be sold and communicate opportunities to the sales team.
• Complete special projects as required.
• Offer suggestions and solutions to improve the efficiency of general procedures.
• Assist with sending quotes to existing customers needing a current quote to issue a purchase order.
• Assist with research and updating quotes for existing house customers.
• Develop positive and ongoing relationships with customers and team members.
• Perform other duties as assigned.