Service Administrator

About the role

Join the Titan Machinery team as a Service Administrator where you'll play a crucial role in managing documentation, streamlining communication, and maintaining a high standard of customer service in the department.

Responsibilities

• Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction.
• Utilize technical support systems and monitor customer machines’ warranty status to support proactive maintenance.
• Help with the upkeep of the service department and company assets to ensure efficient and effective store operations.

Requirements

• Have 1+ years of related experience OR related education/training (degree, certificate, military, etc.).
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly.
• Keen attention to detail, high level of initiative, and the ability to work independently.
• Exceptional documentation and communication abilities.

Benefits

• Comprehensive health and dental coverage.
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery.
• 8 paid holidays, competitive PTO, and paid company volunteer hours.
• 401(k) with company matching on your first day of employment.
• 100% paid pregnancy-related leave and parental bonding.
• Additional voluntary benefits such as vision insurance, life insurance, short-term disability, and more.
• Additional leave benefits such as bereavement, volunteer EMT, and firefighter.
• Performance-based incentives.

Learn more about our benefits.