Service Administrator

About the role

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location. We are looking for a talented Service Administrator to join our team in North Las Vegas, NV.

Responsibilities

• Serve as the first point of contact for customers by phone and in-person, developing positive relationships and delivering an exceptional customer experience
• Assess customer needs, gather service information, and create accurate work orders in appropriate service management systems
• Provide customers with service updates, repair status information, and timely communication throughout the service process
• Maintain accurate customer, equipment, and service documentation to support effective service delivery
• Utilize available systems and tools to capture service details, troubleshoot customer concerns, and support successful repair outcomes
• Work closely with technicians, service teams, and management to coordinate service activities and ensure customer needs are met
• Support warranty processes by gathering required information, verifying documentation, and assisting with claim submissions when required
• Follow Cummins Health, Safety & Environmental policies and contribute to a positive branch environment

Qualifications

• High school diploma or equivalent with significant customer service, administrative, service coordination, or related experience
• Strong customer focus with the ability to build relationships and provide professional solutions
• Excellent verbal and written communication skills with the ability to interact effectively with customers, technicians, and internal teams
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate service records
• Experience creating work orders, maintaining service documentation, and using service management systems
• Ability to understand customer concerns and translate information into effective troubleshooting and service actions
• Familiarity with warranty processes, service documentation, invoicing, or claims administration is preferred
• Ability to use electronic service tools and computer systems to support service activities and customer communication

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as retirement savings plans, medical/dental/life insurance, health savings account, paid time off, professional development opportunities, and a full complement of personal and professional benefits.