Service Administrator

Seeking a detail-oriented professional to support daily service operations and customer account administration. This individual will serve as a liaison between customers, service coordinators, project managers, technicians, and accounting to ensure invoices are processed accurately and administrative tasks are completed efficiently.

Responsibilities

• Generate invoices for completed service and project work
• Review service tickets, work orders, technician notes, and documentation for billing accuracy
• Verify labor hours, materials, purchase orders, and pricing information prior to invoice generation
• Coordinate with Service Coordinators regarding completed work and billing status
• Respond to customer inquiries regarding invoices, payment documentation, and billing questions
• Maintain customer account records and service documentation
• Track open billing items and assist with issue resolution
• Support accounts receivable follow-up and collection-related inquiries
• Prepare weekly and monthly billing reports
• Enter and maintain data within internal systems
• Assist with contract administration and customer records management
• Answer incoming phone calls and emails from customers and internal partners
• Provide administrative support to service leadership as needed

Requirements

• 2+ years of experience in administrative support, billing, invoicing, customer service, service coordination, or project administration
• Strong Microsoft Office experience, especially Excel and Outlook
• Excellent organizational and multitasking skills
• Strong attention to detail
• Ability to communicate professionally with customers and internal teams
• Experience handling documentation in a fast-paced environment

Nice-to-Have Qualifications

• Experience within HVAC, mechanical contracting, construction, facilities management, transportation, logistics, or field services
• Experience working within ERP, service management, dispatch, or accounting systems
• Experience reviewing work orders, purchase orders, or invoice documentation

Pay

$22.00 - $25.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract to Hire, fully onsite position based in Livonia, MI.