Service Administrator- Adult Residential Services (Great Falls, MT)

$72,080.00 per year – Full Time – Great Falls, MT

About the role

AWARE is looking for a Service Administrator to provide administrative supervision and service leadership to assigned programs, projects, and staff. We are a compassionate team dedicated to providing unconditional care to adults, children, and families, helping them become active and vital members of their community while focusing on personal growth. We offer a supportive and inclusive work environment with competitive compensation and opportunities for professional development.

Responsibilities

• Provide overall administrative supervision and service leadership to assigned programs, projects, and staff.
• Ensure staff caseload and billing benchmarks are consistently met.
• Assign cases, clients, and families to staff to maintain full capacity.
• Assist in navigating the referral process, including internal referrals, and monitor supportive fiscal documentation (EHR entries).
• Train staff on the billing process, including entries in AWARE’s Electronic Health System.
• Ensure assigned programs comply with licensing, Medicaid standards, and AWARE, Inc. Quality Standards.
• Assist in developing and reviewing written policies and procedures for assigned treatment programs.
• Compile and report outcome data to demonstrate program effectiveness.
• Act as a community liaison by communicating professionally and timely with schools, outside agencies, and parents.
• Conduct timely and efficient file reviews, directing corrections or addendums as needed.
• Network with other community agencies to provide services.
• Complete human resource-related activities, including employee appraisals, discipline procedures, hiring, firing, and training new employees.
• Oversee, review, and approve purchase orders, IT needs, petty cash, and other office-related administrative tasks.
• Provide day-to-day supervision to Administrative Assistants/Coordinators as assigned.
• Respond to programmatic crisis needs as required.
• Review program-related forms, documents, and procedures, such as “prior authorization” and “consent to stay.”
• Ensure clinical supervision is provided according to administrative rule and corporate policy.
• Oversee the training needs of program staff.
• Manage a caseload as needed and travel within the assigned geographical area to provide services.
• Demonstrate consistent willingness and ability to productively use work time to meet the needs of individuals served, including meeting fiscal goals (billing, caseload maintenance, weekly targets).
• Record notes, billing units, assessments, referrals, and other data entry assignments via AWARE’s Electronic Healthcare Record System.

Requirements

• MS/MA Degree in Business or Human Services-related field; or BA/BS degree in Business or Human Services-related field.
• Three (3) years of well-documented direct employment experience, including staff supervision.
• Thorough administrative understanding of social service, treatment-related, and mental health programs.
• Strong oral, written, and interpersonal skills, with the ability to set and meet goals, think critically, recognize challenges, problem-solve, interpret guidelines, and work independently or as part of a team.

Benefits

• Health Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401k
• Employee Assistance Program
• Tuition Advancement
• Professional Development