Service Administrative Assistant - Hybrid Schedule

About the Role

Tower Water is seeking a self-motivated and positive office admin to join our small, friendly team in Somerset, NJ. Our company provides water treatment services to a large and growing client base, primarily in the New York City Metropolitan area. Each admin owns a specific faction of the company process and serves as the "go-to person" for that area.

The right person will display the following values:

• Have a can-do attitude
• Be reliable to a fault
• Be responsive to customer and employee needs
• Understand the value of reputation
• Exhibit passion for your work, the task at hand, and your team

Responsibilities

• Prepare and review contracts, agreements, amendments, and purchase orders
• Review and proofread reports and documents before sending to clients
• Create, update, and maintain client information in several databases
• Answer phones, take messages, and transfer calls
• Handle filing, faxing, and mailing
• Organize and schedule meetings
• Produce emails, reports, letters, forms, and SOPs
• Respond to insurance requests from clients
• Collaborate with the administration team (teamwork is a must)
• Complete company-required trainings
• Perform other tasks based on company needs (some responsibilities may change in accordance with business operations)

Requirements

• 2+ years as an administrative or customer service professional
• High School Diploma or GED Equivalent
• Proficient in MS Office (Outlook is a must)
• Computer-savvy with fast and accurate typing
• Passionate, well-spoken, and reliable
• Organized and able to multitask; can successfully balance deadlines and projects
• Efficient and productive with strong prioritization skills
• Able to take direction and complete tasks independently from multiple supervisors
• Work speed consistent with other personnel after a 6–8-week training period
• Excellent interpersonal skills and exemplifies Tower Water values
• Strong attention to detail and problem-solving skills

Pluses:

• QBO (QuickBooks Online) experience
• Basic Accounts Payable and Accounts Receivable experience
• Experience updating and maintaining multiple databases

Benefits

• Hourly rate of $19.25–$21.65 based on experience
• Medical, dental, and vision benefits with generous employer contributions
• 401k with 4% matching
• 10 vacation days and 5 sick days per year (vacation increases with years of service)
• 8 paid holidays
• Pretax benefits such as FSA or HSA accounts
• Company-paid life insurance and short-term disability coverage
• Laptop, phone, and monitor for home use
• Quarterly conversations with your manager
• All-staff meetings and fun events
• Additional benefits through our PEO
• Access to Employee Assistance Program and training database
• After training, remote work options with 3 days on-site and 2 days remote