Service Coordinator (Hybrid Work Schedule)

The Job at a Glance

Dispatch Service
60-80 service calls within a 10-minute SLA time frame
Utilize mapping tools to locate service providers closest to end user location and schedule service
Provide an exceptional experience while interacting with customers, manufacturers, and their service providers via email and phone
Manage life cycle of service from dispatch to close, effectively communicating updates to involved parties
Document reported issues to hand off to Technicians for troubleshooting, including parts identification
Assist Equipment Dealers over the phone or email with service updates/questions
Assist with general email inquiries within a 2-hour Service Level Agreement
Act as a backup to all areas of team where business needs are required

Perks

• Parts Town Pride – check out our culture and growth!
• Quarterly profit sharing bonus
• Fitness center, game room and on-site food market
• Team member appreciation events and recognition programs
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

About the Role

Strong problem-solving skills, effective communication, and the ability to multitask without sacrificing accuracy are essential for success in this role!

Qualifications

Demonstrate exceptional critical thinking & problem-solving skills
Enjoy working with people and take pride in providing an exceptional customer experience
Have a quality, high speed internet connection at home
Have a genuine positive, outgoing, team spirited, one-for-all personality
Be an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus!
Can work a schedule of M-F 11:00 AM - 7:30 PM (EST) with flexibility to adjust to different hours as needed

Skills

• Experience in Microsoft Office products
• Appreciate doing online research to find solutions

Benefits

• Comprehensive benefits package including health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities

Pay

$41,840.19-$51,138.01 ($20.12-24.59) which is based on including but not limited to qualifications, experience, and geographical location.

Schedule

M-F 11:00 AM - 7:30 PM (EST) with flexibility to adjust to different hours as needed